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About Goldring

Customer Services

You can place an order via the telephone during office hours on 01279 501111. Please call us too if you have a general enquiry. Alternatively, we can be contacted by email:

International Enquiries:
Technical Enquiries:
General Enquiries:

Our office opening hours are: Monday to Thursday: 9am - 5.30pm, Friday: 9am - 3.00pm


All prices are exclusive of delivery charges. Any applicable delivery charge will be shown at the checkout. Our current standard delivery charge per order is £5.95 for next day UK delivery. We will only deliver goods to a UK delivery address. Our standard delivery charge covers most UK mainland addresses. Other areas within the UK may incur additional charges and lead to extended delivery time. Any additional charge can be obtained by calling our Customer Support Line on 0844 800 8528 or emailing

Delivery times such as morning, Saturday and next working day deliveries are optional and will also incur additional charges. Any additional charge can be obtained upon application by calling our Customer Support Line on 0844 800 8528 or emailing Unless otherwise expressly stated, any free delivery promotion is applicable to all items for a limited period only. All delivery promotions apply to UK mainland deliveries only.

We will only deliver goods to the address on the order.

Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. When your goods are dispatched we will send you an email advising that we have sent your order and confirming the method of shipment used.

Receiving your goods

In the unlikely event that when you receive your goods they do not appear to be working or there is something that you don't understand, we provide product support via our customer services team either by phone on 0844 800 8528 or by email at This service is provided free of charge to assist you with any product queries you may have at any time.


We hope that you are pleased with your purchase from Goldring. If you wish to return an item for exchange or refund email us using the above email address. To qualify for a full refund the goods must be returned to us in re-saleable condition, we recommend that you pack the goods in adequate outer protective packaging suitable for transit. Return the product in good condition with all original packaging and complete with all manuals, cables and accessories.

We reserve the right to deduct a handling fee from the refund amount for goods not returned in a re-saleable state. Any handling fee will be communicated to you - alternatively we can return the goods to you. Goods such as earphones or headphones which have been worn cannot be returned except in relation to faulty or incorrectly supplied goods.

Faulty goods reported within 28 days of receipt and returned to us complete will receive either a replacement or full refund. Faulty goods reported after 28 days of receipt but within the product warranty period will be repaired or replaced.

30 day risk free trial

If you change your mind within 30 days of receiving your order then you are entitled to return the goods to us for a full refund on condition that the goods are returned to us complete in original, undamaged packaging. Please refer to our standard terms and conditions of sale for further information.