Over time your stylus may deteriorate and a damaged or worn out stylus can damage your record collection. If you hear or see the following symptoms, please don’t use your record player until you have replaced the stylus: An overabundance of sibilance, visible damage such as a misshapen cantilever or if the needle starts to “skip forward or bounce” or black residue is stuck to the point of the needle.
Styli in Moving Coil (MC) cartridges are non-replaceable. To support Goldring customers who have an out-of-warranty Moving Coil cartridge with a worn stylus we offer an Exchange service where we take cartridges in any condition back excluding user damage regardless of where the cartridge purchase originally took place and provide a completely new equivalent or better moving coil model at a substantial discount to the new price. Exchange Service cartridges must be returned to Goldring and this can also be handled by any authorised Goldring partner.
Our Goldring specialists have many years' experience and their knowledge of cartridges, stylus and turntables is second to none which we are very proud of, ensuring you hear your music at its very best, always.
We like to keep our repair or refurbishment process as simple as possible.
Please follow the guide below before you send us your cartridge to repair.
Please note, it should be expected that the refurbishment or repair of a cartridge will result in differences in your listening experience due to the use of new and non-original components.
To understand whether we can undertake the refurbishment or repair we need to gather a little information about your cartridge first. Please fill out the form and provide as much information as you can, including any images that will help our team understand your requirements
We will contact you shortly, and advise if we think your cartridge can be repaired or refurbished. If we deem it serviceable, send your cartridge in for a full assessment. Once the cartridge is received, the assessment can take up to 10 working days to complete.
- Once we receive your cartridge we will contact you within working 10 days to advise if we can repair it and send you a quotation
- Should you choose to proceed, we will contact you to collect 50% of the total cost
- Please note the minimum cost for any repair / refurbishment is £300 + VAT
CARTRIDGE REPAIR / REFURBISHMENT
If your cartridge can be refurbished or repaired you will recieve a full quotation and repair timescale.
- Once we have received payment, we will start the repair / refurbishment on your cartridge
- Please allow 6-8 weeks for the repair/refurbishment
- Your cartridge is returned to you